Exhibit 1.12 A set of bubbles that differ in terms of size and
shade, depicted along those two dimensions.
In layman terms, correspondence analysis
is the depiction of some entities in a two or more dimensional perceptual map that
reflects the similarities and differences between the entities. Consider for
instance the set of bubbles shown on the left of Exhibit 1.12. These bubbles,
which differ in size and shade, are represented on a two-dimensional map so
that bubbles that are similar are placed next to one another, and those that
differ are further apart.
Exhibit 1.13 Stepwise approach to producing perceptual map
(Example for Pantene and Organics).
Similarly by employing statistical techniques like correspondence
analysis, the brands and their image ratings can also be vividly depicted
on a multidimensional perceptual map. Statistical packages like SPSS and SAS are used to craft perceptual maps of
brands based on their image profile. The approach is summed up in the following
- Compute Expected Rating.
(Same method as for image profiling)
- Image Profile = Actual Rating − Expected Ratings
- Standardize the difference across cells. (Chi-square values)
Chi-square value =
- Compute Similarity by applying the sign of the Profile to the chi-square values. These
values provide a standardized measure of association.
- Use correspondence analysis (CA) to create the perceptual map. CA reduces the numerous
attributes that measure different attitudes and perceptions, to a few
independent factors that sum up the attributes. These factors become the
dimensions for the perceptual map. The attributes and brands are then
represented on the multidimensional space in a manner that visually
depicts their similarities and differences.
Note: In SPSS, Correspondence analysis falls under ‘Dimension Reduction’
(Analyze > Dimension Reduction > Correspondence Analysis ...).
These steps are outlined in Exhibit 1.13 for Organics
and Pantene, and the resulting perceptual map is shown in Exhibit 1.14.
Exhibit 1.14 Perceptual map based on the shampoo data.
The following are some guidelines on how to
interpret perceptual maps:
- The closer the products are on the map, the more similar they are
perceived to be.
- The lines on a perceptual map indicate the different attributes. The
longer a line, the greater is the importance of that attribute in
differentiating offerings in the market.
- To assess the strength of a brand’s position on any attribute,
draw an imaginary perpendicular line from the product to the line representing
the attribute. The farther an offering is from the origin along the direction
of that attribute, the higher is the rating of the offering on that attribute.
Refer, for instance, to the dotted lines in Exhibit 1.14, drawn from Vidal Sassoon to form a perpendicular
with the vector Hair Expert. Since the line from Vidal Sassoon intersects the
attribute vector at a further distance, we can tell that Vidal Sassoon is positioned
more strongly on this attribute than Elseve. Notice too that all brands other
than Vidal Sassoon and Elseve, would intersect on the negative side of the vector. Compared
to other attributes, on an average the association of these brands with the
attribute Hair Expert is relatively weak.
With regard to the shampoo data, the following are
some conclusions one can draw from the perceptual map:
- Attributes such as Shiny, Lustrous, Soft, Beautiful,
Healthy Scalp, all of which are close to the origin, are generic in
- Attributes like Hair Expert, Strengthens Hair, Prevents
Dandruff, Frequent Use and VFM are more important in distinguishing
one brand from another, in people’s minds.
- Pantene is centrally located. Usually, this is not a desirable
position for most brands. However considering that Pantene is the market leader,
and that it comes with a number of variants, it has the capacity to appeal to
consumers from different segments.
- On the other hand, a central position is undesirable for a
relatively small brand like Optima. To survive, a small or medium size brand should
be well differentiated, so that it occupies a profitable niche or segment.
- J&J, Timotei, Rejoice and Sifone compete in the same space.
- Organics is uniquely positioned as a brand that strengthens hair and
Note that the attributes used in this shampoo example
pertain primarily to functional, rational aspects such as makes hair shiny,
prevents dandruff, strengthens roots; and that there is less use in the
example of emotive, personality, or brand-consumer relationship benefits. The
choice of attributes, as mentioned, is primarily dependent on the purpose and
objectives of the study. In this case, the goal might have been to assess the
relevance and position of a new brand along functional aspects.
If, on the other hand, a marketer is seeking to
understand more clearly the personality of her brand from the perspective of
advertising execution, the attributes she might consider using would pertain
more to emotive, personality and brand-consumer relationship benefits.